Adapted from the Basecamp open-source policies / CC BY 4.0
To cancel an account, owners can contact us at firstname.lastname@example.org or via Intercom.
Our legal responsibility is to account owners, which means we cannot cancel an account at the request of anyone else. If for whatever reason you no longer know who the account owner is, contact us. We will gladly reach out to any current account owners at the email addresses we have on file.
What happens when you cancel?
If you are on a paid plan, you will not be charged anymore.
You will be able to log in to Nextjournal for 30 days after cancellation. During this time period you will be able to export your notebooks to a Markdown-compatible format and download your data.
After these 30 days have ended
you won’t be able to log in.
We’ll permanently delete your account data within 30 days from our servers and logs, and within 60 days from our backups. After that retrieving data isn’t possible, so if you change your mind you’ll need to do it within the first 30 days. Data can’t be recovered once it has been permanently deleted. (This does not apply to self-hosted installations.)
For self-hosted installations of Nextjournal
After cancellation, you won’t be able to apply any new updates to your Nextjournal installation.
You will keep having access to all databases and any associated buckets in your hosting environment.
We won’t bill you again once you cancel. We don’t automatically prorate any unused time you may have left but if you haven’t used your account in months or just started a new billing cycle, contact us for a refund.
We retain the right to suspend or terminate your account and refuse any and all current or future use of our service for any reason at any time. Suspension means you and any other users on your plan will not be able to log in to their respective accounts. Termination will furthermore result in the deletion of your account. There are some things we staunchly stand against and this clause is how we exercise that stance. For more details, see our Use Restrictions policy.